You can see the various status of your transaction(s):
OK: Your transaction has been forwarded to the payout and it will be credited to your beneficiary’s account.
Paid: Your beneficiary has received the transferred amount.
Compliance Hold: There is a need for additional details/documents from the sender to proceed Transaction.
Canceled: The transaction has been auto-canceled or canceled upon the customer’s request.
Incomplete: The Transaction process hasn’t been completed by the user.
In Process: A transaction is being reviewed and the details/documents are being verified for further processing.
For your first transaction, you have to provide proof of identification (local government-issued photo ID) i.e. passport, driving license, residence card, or national ID card.
You can get assistance regarding any issues/concerns by contacting us via website, in-app chat (iOS/Android) or email address [email protected]