FREQUENTLY ASKED
QUESTIONS

  • Create an account by downloading our mobile application available on Play Store, iTunes, or website.
  • Complete your profile and upload your identification document issued by local government.
  • Enter your desired amount and delivery method.
  • Enter your receiver’s information
  • Now, you are ready to make any transaction at best exchange rates at zero fee with Remit Choice.

Please get in touch with our customer support ([email protected]) in case you are not receiving OTP on your Email and having an issue with Login or Signup due to this

Follow these steps to enable your profile through Remit Choice web or mobile application available on the Play Store or App Store.

  • Click on the register button 
  • Upon signup fill in the required information
  • Select Sending from a country in the drop-down list
  • Select Receiving from a country in the drop-down list
  • Enter Your Email
  • Enter secure Password
  • Enter your Phone Number
  • If you have Referral Code Check the Box (Optional)
  • Click on the Signup Button
  • You will receive OPT on your email Address

Enter OPT code then Click on the Verify Now button

We are going through an era of artificial intelligence where digital security is at stake. Various cases are now reporting that due to cyber attacks important information, data, and even bank balance is withdrawn without the knowledge of the owner. To cope with these challenges, it is suggested that everyone should have a strong password to secure their personal information from any outside attack. Here are some important guidelines that might help set up a strong password.

Features of Strong Password
  • It should consist of at least 8 characters
  • Both uppercase and lowercase letters must be used
  • The mixture of digits and letters
  • Add at least one special character (e.g.! @ # $ % ^ *)

Tips for maintaining the security of your Password
  • Never tell anyone
  • Change it within 6 months
  • Immediately change it if any suspicious activity found
  • Avoid typing in different un-trusted websites

You may have a login issue if you enter the wrong login credentials i.e. email address or password. This may not be similar to the information you put at the time of registration. In this scenario.  Please get in touch with our customer support through your Registered Email at [email protected]

If you have forgotten your password, you can reset it by following the steps below:
  1. Click on Forgot Password.
  2. Enter your registered email address.
  3. Click on the the Send Request button.
  4. Enter the six-digit code you received on your email address.
  5. Enter a New Password.
  6. Press the Verify Now button.

  1. Create an account by downloading our mobile application available on the Play Store, iTunes, or our website.
  2. Complete your profile and upload your identification documents issued by the local government.
  3. Enter your desired amount and delivery method.
  4. Enter your recipient`s information
  5. Now, you are ready to make any transaction at the best exchange rates at zero fees with Remit Choice.

Your transaction will be reviewed within 5-10 minutes in a way to complete the verification process.

You will need to login into your Remit Choice account to check the record of your transaction(s) at the time.

  1. Login to your Remit Choice account.
  2. Click on the My Recipient option.
  3. Click on Add New Recipient.
  4. Fill in the required information.
  5. Click on Submit.

You can check the status of your transaction(s) through our mobile app (Android/iOS) and website.


For App

You can check the status of your transaction(s) by clicking on the option “Track Transfer” on the Dashboard.


For Website

If you want to check the status of your transaction(s) from the website, you have to log in to your account first.

 

You can find all the transactions on your dashboard with the current status.

  • Login to your Remit Choice account.
  • Click on the My Recipient option.
  • Choose the recipient you need to change the details for.
  • Update the information.
  • Click on the Submit button.

For a refund of a transaction, you can send a request at [email protected] via your registered email address.

It depends on your bank’s pre-defined time period for refund processing.

Your transaction(s) can be auto-cancelled:

  • If you don’t provide mandatory information while making a transaction. The transaction will be incomplete and auto-cancelled after 6 hours.
  • If your issuer bank won`t allow your payment to be processed.
  • If you have insufficient funds in your account.
  • If your withdrawal limit has been exceeded.
  • If you are using multiple email addresses for one credit/debit card.
  • If the 3-D Secure is not enabled on your card.
  • If your IP is different from the country you are registered for.

The account can be inactive for the below-mentioned reasons:
  1.  The customer has requested us to inactive or delete his/her account.
  2.  The customer has created multiple accounts that are not permitted and the additional account(s) will be inactive or deleted.

There is no as such limit on the amount that you can transfer by using Remit Choice as long as you provide us with proof of the funds you are sending are from the legally verifiable source.

The company is excited to announce the new feature of open banking. Amazingly, this feature will help customers to make the transaction without installing the specific bank app or Putting card details manually. From now on our customers can send money directly using the Remit choice Open banking features, which is a much broader sense of replacing the usage of traditional credit or debit card systems.


Here is the working of open banking

  • Install the Remit Choice mobile app or our website
  • Choose Recipient and enter any amount
  • Click payment
  • Enter your bank account username and password
  • Review the auto-generated invoice by your Bank
  • Click pay & it’s done just in a few minutes 


This thrilling feature will enable our customers to make the transaction process faster and easier than previously. We are right on our way to facilitating our customers as early as possible by introducing new features to them. 

You can create fee-free transactions by using:

  • Banking Card (Credit/Debit)
  • Bank Account

There are the following three delivery methods for your beneficiary to receive money.


Bank Deposit: You can transfer money to any commercial bank in your receiving destination country.


Mobile Wallet: You can send money to your beneficiary’s mobile wallet.


Cash Pick-up: There are a large number of cash pickup locations from where your receiver can collect money.  

If you do not see your country’s name in the sending list, currently, we are currently not offering our services for that territory.

EUROPE

Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic,

Estonia, Finland, France, Germany,

Gibraltar, Greece, Hungary,

Iceland, Ireland, Italy, Latvia,

Liechtenstein, Lithuania, Luxembourg,

Malta, Netherlands, Poland,

Portugal, Romania, Slovakia,

Slovenia, Spain


USA (States)

Minnesota and Washington


OTHERS

United Kingdom, Denmark, Norway, Sweden, Australia, Canada, Switzerland and New Zealand 

There are the following three delivery methods for your beneficiary to receive money.


Bank Deposit: You can transfer money to any commercial bank of your receiving destination country.


Mobile Wallet: You can send money to your beneficiary’s mobile wallet.

Cash Pick-up: There is a large number of cash pickup locations from where your receiver can collect money.  

  • Login into your account.
  • Go to Settings.
  • Click on the Change Password option.
  • Enter Current Password.
  • Enter New Password.
  • Re-enter your new password (for confirmation)
  • Click on the Reset button.

Follow these steps to edit/update your profile:

For App

  • Login to your account
  • Go to Settings
  • Click on the Profile option
  • Click on Request for Update
  • Support Chat opens

Drop a message with the information supposed to be updated

Your complaint has been created and will be under the consideration of the processing team. 

For website

  • Login to your account
  • Click on the My Profile option from Dashboard Menu
  • Update the data you need to do.
  • Click on Update Now.

Remit Choice is a registered and licensed entity by FCA and HMRC. There are some statutory requirements set by the regulatory authorities. Therefore, it is necessary for us to obtain the required details/documents in a way to verify that transactions are secured and verified.

If your transaction is on Compliance Hold, you need to provide the additional information/document(s) which is required by the Compliance Team. 

 Should you require further assistance in this regard, you can contact us. It is our pleasure to address your concern(s).

For App

Open your app, you will find the Check Rate button on the dashboard.

By clicking on it, the exchange rate will appear on your screen.

Select sending country and receiving country from the drop-down menu to see the current exchange rates.


For Website

To check the best exchange rates, you can visit the home page of our website www.remitchoice.com by using the currency converter calculator available there.

You can see the various status of your transaction(s):

OK: Your transaction has been forwarded to the payout and it will be credited to your beneficiary’s account.

Paid: Your beneficiary has received the transferred amount.

Compliance Hold: There is a need for additional details/documents from the sender to proceed Transaction.

Canceled: The transaction has been auto-canceled or canceled upon the customer’s request.

Incomplete: The Transaction process hasn’t been completed by the user.

In Process: A transaction is being reviewed and the details/documents are being verified for further processing.

For your first transaction, you have to provide proof of identification (local government-issued photo ID) i.e. passport, driving license, residence card, or national ID card.

You can get assistance regarding any issues/concerns by contacting us via website, in-app chat (iOS/Android) or email address [email protected]

By Using a Mobile App

  • Login into your account
  • Go to settings.
  • Click on the refer a friend option.
  • Click on the share option. Here you will get a Referral URL.
  • Share it with your loved ones overseas.

By Using Website

  • Login into your account
  • Click on the right-corner option named to Invite a friend
  • Fill in the required information of the person who wants to be referred.
  • By using these options, you will be able to send a link to invite your friends and family. By doing this, refer and the referee will be given a reward from Remit Choice.
  • There will be no time limit for redeeming rewards. 

We are always in search of finding the best for our customers. The best exchange rates and zero fees for each transaction will add up to 2.5% incentives given by the government of Bangladesh. Get awarded in two ways that we hope will work best for you and your loved ones in Bangladesh.

Remit Choice offers Bangladeshi people to win a Diamond pendant Our "Diamond Locket Campaign" is the outcome of our collaboration with Bkash Limited. The following steps need to be done to enhance the chances of your receiver winning a stunning diamond locket.
• Send higher than the minimum transaction limit of 15,000 BDT.
• Use the services of Remit Choice and send money into the Bkash wallet of the receiver.
• A higher amount receiver in a single transaction will be awarded a diamond locket every day.
Don`t miss this amazing opportunity to make your receiver day even more special!
Offer valid until 28th Feb 2023.

The Ghana Incentive offer from Remit Choice is an exciting opportunity for our customers to not only send money home at the best exchange rates and zero fee but also provide an additional incentive to their loved ones. With a minimum transfer amount of 20,000 GHS, your loved-ones will receive the credit of 10 CEDIS as an extra incentive in their Zee pay mobile wallet. 

Send now and make the most of our Cashback campaign to benefit your loved ones in Ghana.

Offer valid until 28th Feb 2023

Remit Choice with AFIA Financials in Gambia offers cashback reward of 1.5% extra to your beneficiaries on each money transfer. To avail of the cashback offer, the recipient must collect the transferred money from AFIA branches across the country. This offer is only available for one month only.

Offer valid until 13th April 2023.

It’s always been amusing to send money via Remit Choice to loved ones. This time we have a superb offer for your beneficiaries in the Gambia. Have a look at how much cashback your receiver will get according to the transferred amount limit.

Sending amount GMD                                     Cashback GMD

10,000 to 14,999                                                25

15,000 to 19,999                                                50

  20,000 to 40,000                                                100

 41,000 to 90,999                                                150

  100,000 or more                                                200


Ensure your recipient collects cash from Muha Branches to get a cashback reward.

Throughout the blessed month of Ramadan, your receiver will get a free package of food items on every cash collection from Muha outlets throughout the country. Make more transactions with Remit Choice and surprise your loved ones in Gambia. The minimum limit of the transferred amount must of 4000 GMD or above.

Offer valid until 22 April 2023

With our limited-time offer, every transfer of 3500 GMD or more will give your recipient an additional 1% as a cash power reward. So, send money back home through Remit Choice and ask your beneficiary to collect cash from AFRO outlets to avail of this power-up offer.

Offer valid until 22 April 2023

Send money to Bangladesh  and increase your receiver`s chance of winning a 1000 BDT bonus. The recipient with the highest amount will be awarded the exclusive bonus, also winners will be announced every hour. 

Note: Minimum amount of remittance is 15000 BDT.

Don`t miss out on this exciting offer. T&C Apply

Offer valid until 30th June 2023.

Send maximum remittance through Remit Choice and Nepal Remit to gift your siblings a chance to WIN 100 GBP. Imagine their thrill as your gesture becomes the ultimate Raksha Bandhan Dakshina. It`s not just money; it`s the joy of winning, the warmth of your love, and the sweetest way to bridge any distance. Make this Raksha Bandhan unforgettable with our limited-time offer!

Offer Valid Until 31 August 2023

Avail of the benefit of our cash fusion offer before expiring, every transfer of D3500 or above will surprise your loved ones in Gambia with an extra 1% cash power / cash back reward on cash collection from Muha outlets across the country.

Offer valid until 15 Sep 2023

Bring joy on the faces of your loved ones in Gambia with 1% cash back reward when they collect funds from any of the convenient Easy Financial branches across the entire country. Just make D3500 or above transaction with Remit Choice and enjoy our special rewarding limited time offer.

Offer valid until 31 August 2023

Send 12k+ GMD to Gambia and increase the chances for your loved ones to be one of the 20 lucky winners to receive a fluffy surprise – their very own sheep! Don`t miss out on this opportunity to spread joy and celebrate Eid-ul-Adha with Remit Choice. *T&Cs Apply

 

Offer valid until 10 June 2024.

To celebrate the joyful festivals of Dashain & Tihar, Remit Choice has launched a GRAND lucky draw. To enter, simply send 40,000+ NPR to Nepal using Remit Choice and Nepal Remit from anywhere in the world. The more you send, the higher your chances of winning!

Exciting Prizes Await:

  • Electric scooter
  • Microwave ovens
  • 1-year internet vouchers
  • Earbuds

Offer valid until 3rd November 2024.

We are here to help you. If you suspect that you have been scammed or defrauded, please contact us at [email protected]

Remit Choice is authorized and regulated to conduct money transmission in multiple countries across the globe.

For detailed information about Remit Choice's regulatory status in each country of operation, please visit us.

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