Customer Support Officer

Job Code: 4218

Location: Shielfield S4 7WW, United Kingdom
Employment Type: Full-Time (Hybrid - On-site)
Salary: £23,000 – £27,000 per annum

About the Role

Remit Choice Limited is looking for a friendly and customer-focused Customer Support Officer to join our Customer Support team. The successful candidate will assist customers with their enquiries, provide timely support, and ensure a positive experience when using our services.

Key Responsibilities

• Respond to customer enquiries through telephone, email and other support channels.
• Assist customers with queries relating to transactions and account services.
• Resolve customer issues promptly and professionally.
• Escalate complex issues to the relevant departments.
• Maintain accurate customer records and support documentation.
• Follow company procedures and customer service standards.
• Contribute to improving the overall customer experience.

Requirements

• Previous experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong customer-focused approach.
• Good problem-solving and listening skills.
• Ability to remain professional under pressure.
• Basic computer and Microsoft Office skills.

What We Offer

• Competitive salary package.
• Training and professional development.
• Career progression opportunities.
• Supportive and collaborative working environment.

Apply for this Position

If you are passionate about helping customers and delivering excellent service, we would love to hear from you.

Please submit your application through the Remit Choice Careers Portal.