FREQUENTLY ASKED
QUESTIONS

  • Create an account by downloading our mobile application available on Play Store, iTunes, or website.
  • Complete your profile and upload your identification document issued by local government.
  • Enter your desired amount and delivery method.
  • Enter your receiver’s information
  • Now, you are ready to make any transaction at best exchange rates at zero fee with Remit Choice.

Please get in touch with our customer support ([email protected]) in case you are not receiving OTP on your Email and having an issue with Login or Signup due to this

Follow these steps to make your profile through Remit Choice Web or mobile application available on the Play Store and App Store.

  • Click on the register button 
  • On signup fill in the required information
  • Select Sending from a country in the drop-down list
  • Select Receiving to a country in the drop-down list
  • Enter Your Email
  • Enter secure Password
  • Enter your Phone Number
  • If you have Referral Code Check the Box (Optional)
  • Click on the Signup Button
  • You will get OPT on your email Address

Enter OPT code then Click on the Verify Now button

We are going through the era of artificial intelligence where the digital security is at stake. Various cases are now reporting that the due to cyber attack the important information, data and even bank balance is withdrawn without the knowledge of the owner. To cope with these challenges, it is suggested that everyone should have a strong password to secure its personal information from any outside attack. Here are some important guidelines which might be helpful in setting of a strong password.
Feature of Strong Password
  • It should be consisting on at-least 8 character
  • Both uppercase and lowercase letters must be used
  • Mixture of digits and letters
  • Add at least one special character (e.g.! @ # $ % ^ *)
Tips for keeping security of password
  • Never tell to anyone
  • Change it within 6 months
  • Immediately change it if any suspicious activity found
  • Avoid typing in different un-trusted websites

You may have a login issue if you enter the wrong login credentials i.e. email address or password. That may not similar to the information you put at the time of registration. In this scenario Please get in touch with our customer support with your Registered Email at [email protected]

If you have forgotten your password, you can reset it by following the below steps:
Click on Forgot Password.
Enter your registered email address.
Click on Send Request button.
Enter the six-digit code received at your email address.
Enter New Password.
Press Verify Now button.

  • Create an account by downloading our mobile application available on Play Store, iTunes, or our website.
  • Complete your profile and upload your identification document issued by the local government.
  • Enter your desired amount and delivery method.
  • Enter your receiver’s information
  • Now, you are ready to make any transaction at the best exchange rates at zero fees with Remit Choice.

Your transaction will be reviewed within 5-10 minutes in a way to complete the verification process.

You need to login into your Remit Choice account for checking the record of your transaction(s) by the time.

Login to your Remit Choice account.
Click on the My Recipient option.
Click on Add New Recipient.
Fill in the required information.
Click on Submit.

You can check the status of your transaction(s) through our mobile apps (Android/iOS) and website.

For App

You can check the status of your transaction(s) by clicking on the option “Track Transfer” on the Dashboard.

For Website

If you want to check the status of your transaction(s) from the website, you have to log in to your account first.

 You can find all the transactions on your dashboard with the current status.

  • Login to your Remit Choice account.
  • Click on the My Recipient option.
  • Choose the recipient you need to change the details for.
  • Update the information.
  • Click on Submit button.

For a refund of a transaction, you can send a request at [email protected] via your registered email address.

It depends on your bank’s pre-defined time period for refund processing.

Your transaction(s) can be auto-canceled:

  • If you don’t provide mandatory information while making a transaction. The transaction will be incomplete and auto-canceled after 6 hours.
  • If your issuer bank doesn’t allow your payment to be processed.
  • If you have insufficient funds in your account.
  • If your withdrawal limit has been exceeded.
  • If you are using multiple email addresses for one credit/debit card.
  • If the 3-D Secure is not enabled for your card.
  • If your IP is different from the country, you are registered for.

An account can be inactive for the below-mentioned reasons:
  1.  A customer has requested us to inactive or delete his/her account.
  2.  A customer has created multiple accounts which are not permitted and the additional account(s) will be inactive or deleted.

There is no as such limit on the amount which you can transfer by using Remit Choice as long as you provide us with proof of the funds which you are sending are from the legally verifiable source.

The company is excited to announce the new feature of open banking. Amazingly this feature will help customers to make the transaction without installing the specific bank App or Putting card Details manually. From now on our customers can send money directly by using the Remit choice Open banking Feature which is a much broader sense of replacing the usage of traditional credit or debit card system.

Here is the working of open banking

  • Install remit choice mobile apor our website
  • Choose Recipient enter any amount
  • Click payment
  • Enter your bank account username and password
  • Review the auto-generated invoice by your Bank
  • Click pay & it’s done just in a few minutes 

This Thrilled feature will enable our customers to make the transaction process faster and easier than previously. We are right on the way to facilitating our customers as early as possible by keep introducing new features for them. 

You can create fee-free transactions by using:

  • Banking Card (Credit/Debit)
  • Bank Account

There are the following three delivery methods for your beneficiary to receive money.

Bank Deposit: You can transfer money to any commercial bank of your receiving destination country.

Mobile Wallet: You can send money to your beneficiary’s mobile wallet.

Cash Pick-up: There is a large number of cash pickup locations from where your receiver can collect money.  

If you are not seeing your country’s name in the sending list, currently, we are not offering our services for that territory.

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

USA (States)

Minnesota and Washington

OTHERS

United Kingdom, Denmark, Norway, Sweden, Australia, Canada,  Switzerland and New Zealand 

AFRICA

Benin, Burkina Faso, Cameroon, Cote-D-Ivoire, Egypt, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Mali, Morocco, Niger, Nigeria, Senegal, Sierra Leone, Tanzania, Togo, Uganda and Zambia


ASIA

Bangladesh, India, Nepal, Pakistan, Philippines, Qatar, Sri Lanka and Thailand

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain

OTHERS

United Kingdom

There are the following three delivery methods for your beneficiary to receive money.

Bank Deposit: You can transfer money to any commercial bank of your receiving destination country.

Mobile Wallet: You can send money to your beneficiary’s mobile wallet.

Cash Pick-up: There is a large number of cash pickup locations from where your receiver can collect money.  

  • Login into your account.
  • Go to Settings.
  • Click on the Change Password option.
  • Enter Current Password.
  • Enter New Password.
  • Re-enter your new password (for confirmation)
  • Click on the Reset button.

Follow these steps to edit/update your profile:

For App

  • Login to your account
  • Go to Settings
  • Click on the Profile option
  • Click on Request for Update
  • Support Chat opens

Drop a message with the information supposed to be updated

Your complaint has been created and will be under the consideration of the processing team. 

For website

  • Login to your account
  • Click on the My Profile option from Dashboard Menu
  • Update the data you need to do.
  • Click on Update Now.

Remit Choice is a registered and licensed entity by FCA and HMRC. There are some statutory requirements set by the regulatory authorities. Therefore, it is necessary for us to obtain the required details/documents in a way to verify that transactions are secured and verified.

If your transaction is on Compliance Hold, you need to provide the additional information/document(s) which is required by the Compliance Team. 

 Should you require further assistance in this regard, you can contact us. It is our pleasure to address your concern(s).

For App

Open your app, you will find the Check Rate button on the dashboard.

By clicking on it, the exchange rate will appear on your screen.

Select sending country and receiving country from the drop-down menu to see the current exchange rates.


For Website

To check the best exchange rates, you can visit the home page of our website www.remitchoice.com by using the currency converter calculator available there.

You can see the various status of your transaction(s):

OK: Your transaction has been forwarded to the payout and it will be credited to your beneficiary’s account.

Paid: Your beneficiary has received the transferred amount.

Compliance Hold: There is a need for additional details/documents from the sender to proceed Transaction.

Canceled: The transaction has been auto-canceled or canceled upon the customer’s request.

Incomplete: The Transaction process hasn’t been completed by the user.

In Process: A transaction is being reviewed and the details/documents are being verified for further processing.

For your first transaction, you have to provide proof of identification (local government-issued photo ID) i.e. passport, driving license, residence card, or national ID card.

You can get assistance regarding any issues/concerns by contacting us via website, in-app chat (iOS/Android) or email address [email protected]

By Using a Mobile App

  • Login into your account
  • Go to settings.
  • Click on the refer a friend option.
  • Click on the share option. Here you will get a Referral URL.
  • Share it with your loved ones overseas.

By Using Website

  • Login into your account
  • Click on the right-corner option named to Invite a friend
  • Fill in the required information of the person who wants to be referred.
  • By using these options, you will be able to send a link to invite your friends and family. By doing this, refer and the referee will be given a reward from Remit Choice.
  • There will be no time limit for redeeming rewards. 

It’s always been amusing to send money via Remit Choice to loved ones. This time we have a superb offer for your beneficiaries in the Gambia. Have a look at how much cashback your receiver will get according to the transferred amount limit.

Sending amount GMD                                     Cashback GMD

10,000 to 14,999                                                25

15,000 to 19,999                                                50

  20,000 to 40,000                                                100

 41,000 to 90,999                                                150

  100,000 or more                                                200


Ensure your receiver collects cash from Muha Branches to get cashback reward.

Send 12k+ GMD to Gambia and increase the chances for your loved ones to be one of the 20 lucky winners to receive a fluffy surprise – their very own sheep! Don`t miss out on this opportunity to spread joy and celebrate Eid-ul-Adha with Remit Choice. *T&Cs Apply

 

Offer valid until 10 June 2024.

We are here to help you. If you suspect that you have been scammed or defrauded, please contact us at [email protected]