Customer Service Manager

Job Code: 7220

Location: Shielfield S4 7WW, United Kingdom

Employment Type: Full-Time (On-site / hybrid)

Salary: £26,000 – £31,500 per annum

About the Role

We are seeking an experienced Customer Service Manager to lead and develop our customer support operations. The successful candidate will be responsible for driving service excellence, improving operational efficiency, and ensuring an outstanding customer experience.

Key Responsibilities

• Lead and manage the Customer Support department.
• Monitor KPIs and service performance.
• Develop customer service strategies.
• Coach and mentor team leaders and advisors.
• Handle escalated customer issues.
• Ensure regulatory and company compliance.

Requirements

• Degree level qualification 5-6 or equivalent.
• Experience managing customer service teams.
• Strong leadership and communication skills.
• Ability to analyse performance reports.
• Excellent organisational skills.
  
  

Apply for this Position: If you are passionate about leading customer service excellence, we would love to hear from you.