Customer Service Supervisor

Job Code: 7220

Location: Shielfield S4 7WW, United Kingdom

Employment Type: Full-Time (On-site / hybrid)

Salary Range: £24,000 – £27,000 per annum

About the Role

Remit Choice Limited is looking for an experienced and customer-focused Customer Service Supervisor to lead our Customer Support team. The successful candidate will supervise daily operations, coach team members, monitor service performance, and ensure customers receive an exceptional support experience while maintaining compliance with company standards.

Key Responsibilities

Supervise the daily operations of the Customer Support team.

Monitor KPIs and service quality.

Resolve customer escalations promptly.

Coach and mentor team members.

Prepare operational reports.

Ensure compliance with company policies and procedures.

Work closely with internal departments to improve customer experience.

Requirements

Degree level qualification 5-6 or equivalent.

Previous experience in Customer Service.

Supervisory experience is preferred.

Excellent communication and interpersonal skills.

Strong leadership and problem-solving abilities.

Proficiency in Microsoft Office and CRM systems.

Apply for this Position

If you are passionate about delivering exceptional customer service and believe you have the skills required for this role, we would love to hear from you.

Apply now by submitting your updated CV through the Remit Choice Careers Portal.